Terms and Conditions
Welcome to Go Dive Mexico. These Terms and Conditions govern your access to and use of our website, as well as all services offered through it, including scuba diving trips, cenote diving excursions, certification courses, snorkelling tours, private charters, equipment rentals, and travel-related arrangements throughout Mexico.
By visiting our website, requesting information, making a reservation, or participating in any of our activities, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Website Use
The content on this website is provided for general informational purposes only. While we strive to keep all details accurate and up to date, descriptions, schedules, pricing, and availability may change without prior notice.
You agree to use this website only for lawful purposes and in a way that does not interfere with its operation or the experience of other visitors. Any attempt to misuse the site, upload harmful code, or access restricted areas is strictly prohibited.
Bookings and Reservations
All reservations are subject to availability and are considered confirmed only after we receive the required payment and send written confirmation.
When making a booking, you agree to provide complete and accurate information, including your contact details, travel dates, certification level, and any relevant health information. Incorrect or incomplete information may affect your ability to participate and may result in cancellation without refund.
Special requests, including private guides, customized itineraries, or dietary needs, are subject to availability and cannot be guaranteed unless confirmed in writing.
Pricing and Payments
Prices displayed on our website are listed in the currency indicated and may be updated at any time before your reservation is confirmed.
Depending on the service, a deposit or full payment may be required at the time of booking. Payment must be made using approved payment methods through our secure payment providers.
You are responsible for any transaction fees, currency conversion charges, or taxes imposed by your financial institution.
Cancellation and Refund Policy
Cancellation terms vary depending on the type of tour, course, or package booked. As a general guideline:
Cancellations made well in advance may qualify for a partial or full refund.
Deposits may be non-refundable.
Cancellations made shortly before the scheduled activity may not be eligible for a refund.
No-shows and late arrivals are non-refundable.
Refunds may exclude payment processing and banking fees.
If weather, sea conditions, or operational factors prevent an activity from taking place, we may offer a rescheduled date, an alternative activity, or a refund at our discretion.
Medical Fitness and Certification Requirements
Scuba diving is a physically demanding activity that involves inherent risks. Participants must be medically fit and capable of safely participating in the activities booked.
We may require you to complete a medical questionnaire and provide clearance from a physician if certain health conditions are disclosed.
Certified divers must present valid proof of certification when requested. If you are unable to provide the required documentation, we may deny participation or offer an alternative activity suited to your experience level.
Safety and Participation
The safety of our guests is our highest priority. All participants must follow the instructions of dive professionals, guides, captains, and staff members at all times.
We reserve the right to cancel, shorten, or modify any activity if conditions are considered unsafe or if a participant’s conduct poses a risk to themselves or others.
Failure to comply with safety procedures may result in immediate removal from the activity without refund.
Assumption of Risk
By participating in scuba diving, snorkelling, boating, and related adventure activities, you acknowledge that these experiences involve risks, including injury, illness, decompression sickness, equipment malfunction, marine life encounters, and weather-related hazards.
You voluntarily accept these risks and agree to participate at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Go Dive Mexico shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
Personal injury or illness
Property loss or damage
Travel delays or interruptions
Missed flights or connections
Adverse weather or sea conditions
Acts or omissions of third-party providers
Events beyond our reasonable control
Our maximum liability shall not exceed the amount paid for the specific service giving rise to the claim.
Third-Party Providers
Some services, including transportation, accommodations, and boat operations, may be provided by independent third parties.
While we work with trusted partners, we are not responsible for their acts, omissions, delays, or service failures. Any disputes related to third-party services must be addressed directly with the provider when applicable.
Equipment Rental
Rental equipment remains our property and must be returned in the same condition, excluding normal wear and tear.
You are responsible for any loss, theft, or damage caused by misuse or negligence and may be charged for repair or replacement costs.
Travel Insurance
We strongly recommend that all guests purchase comprehensive travel and dive insurance covering trip cancellation, medical treatment, emergency evacuation, and hyperbaric chamber expenses.
Insurance is especially important for activities involving scuba diving and remote destinations.
Intellectual Property
All content on this website, including text, graphics, logos, photographs, and videos, is the property of Go Dive Mexico or its licensors and is protected by copyright and other intellectual property laws.
No content may be copied, reproduced, or distributed without prior written permission.
Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Force Majeure
We are not responsible for delays, cancellations, or interruptions caused by circumstances beyond our control, including hurricanes, tropical storms, pandemics, government restrictions, labor disputes, or natural disasters.
Governing Law
These Terms and Conditions are governed by the laws of Mexico. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts of Mexico.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Revised terms become effective upon posting to this page. Continued use of our website and services after changes are posted constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us using the information provided on our website.