Privacy Policy

At Go Dive Mexico, your privacy matters to us. We are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your data when you visit our website, contact our team, or book any of our diving and travel experiences in Mexico.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide safe and efficient diving experiences, we may collect several types of information.

Personal Information You Provide

When you contact us, request information, or make a reservation, we may ask for:

  • Full name

  • Email address

  • Telephone number

  • Country of residence

  • Billing and payment details

  • Emergency contact information

  • Date of birth

  • Dive certification details

  • Number of logged dives

  • Equipment preferences

  • Travel dates and special requests

  • Medical information relevant to scuba diving

Automatically Collected Information

When you browse our website, certain technical data may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referral sources

Cookies and Similar Technologies

We use cookies and similar tools to improve website functionality, remember your preferences, and better understand how visitors interact with our site.

You may disable cookies through your browser settings, although some parts of the website may not function properly.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer support

  • Process bookings and payments

  • Confirm travel and diving arrangements

  • Verify certifications and experience levels

  • Assess health and safety requirements

  • Send booking confirmations and trip reminders

  • Improve our website and services

  • Analyze site performance and visitor behavior

  • Send newsletters and promotional offers when you opt in

  • Comply with legal and regulatory obligations

Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

  • Protection of your vital interests and safety

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only when necessary with:

  • Dive instructors and certified dive professionals

  • Boat operators and transportation providers

  • Hotels and accommodation partners

  • Payment processing companies

  • Marketing and analytics providers

  • Government authorities when legally required

  • Emergency medical providers when necessary for your safety

Each service provider receives only the information required to perform its role.

Payment Processing

All online payments are processed through secure third-party payment providers. We do not store complete credit card details on our servers.

Payment processors maintain their own privacy and security policies, and we encourage you to review them before completing a transaction.

Health and Safety Information

Scuba diving is an adventure activity that requires careful attention to health and safety. To ensure a safe experience, we may collect medical information, certification records, and emergency contact details.

This information is used solely to evaluate fitness for diving and to respond effectively in the event of an emergency.

International Data Transfers

Because we serve travelers from around the world, your information may be transferred to and processed in countries outside your own jurisdiction, including Mexico.

We take reasonable steps to ensure that personal information remains protected regardless of where it is processed.

Data Retention

We keep personal information only for as long as necessary to:

  • Complete your bookings

  • Provide customer service

  • Meet legal and tax obligations

  • Maintain business records

  • Resolve disputes

  • Enforce agreements

When information is no longer needed, it is securely deleted or anonymized.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us through the contact details listed on our website.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send information about:

  • Special diving packages

  • Seasonal offers

  • New destinations

  • Travel tips and news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Third-Party Links

Our website may contain links to external websites, including social media platforms, travel partners, and payment providers.

We are not responsible for the privacy practices or content of third-party websites.

Security Measures

We use commercially reasonable security measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

While no system is completely secure, we take appropriate technical and organizational steps to safeguard your data.

Children's Privacy

Our website is not intended for children under the age of 13 without parental involvement. We do not knowingly collect personal information from minors except when necessary for family bookings and with consent from a parent or legal guardian.

Cookies Policy

Cookies help us improve website functionality and personalize your experience. They may be used to:

  • Remember preferences

  • Analyze traffic patterns

  • Measure marketing performance

  • Enable essential website features

You can manage cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us using the contact information provided on our website.